We are excited to share that starting January 1st, 2019, Sunset is launching our Credit Card on File program!
What does this mean for my family?
- When you come in for your child’s visit, we will ask you to provide a credit or debit card number to keep on file for your child’s account.
- After your child’s visit, we will bill your insurance.
- Once your insurance company processes the claim, they will send you an Explanation of Benefits (EOB) notifying you of your share of the financial responsibility.
- After you have received your EOB, your insurance company sends Sunset that information and we process their payment.
- On Tuesdays, the remaining balance owed by you will be charged to your credit/debit card on file and you will be emailed a receipt.
Important things to know
- While most balances fall below this amount, the maximum amount your card will ever be charged at one time is $250.
- If your balance is larger than that, a member of our billing staff will contact you to arrange payment.
- Most insurance companies cover well child checks at no cost to you. It is important for you to know your insurance benefits as it relates to well child and sick visits. Contact your insurance directly for this information.
- If you wish to make a payment arrangement, you must contact our office as soon as you receive your EOB and we will be happy to set up a payment plan.
- Starting June 1st, 2019, having a credit or debit card on file will be a requirement to be a patient at Sunset.
Frequently asked questions
How will I know what my portion of my child’s visit I am responsible for?
- Your insurance company is required by law to send you an Explanation of Benefits (EOB) which details how much they paid or did not pay and what portion of the visit you will be responsible for. You can call your insurance at any time to check how much of your deductible has been met. Some insurances have this information available online.
When do I give you my credit card?
- You will give us your card at the time of your visit. We will swipe your credit card with an encrypted reader that will securely upload your information to the company who processes our credit card payments.
But wait, I’m nervous about leaving my credit card information.
- We do not store your sensitive credit card information in our office. Once the card is swiped, only the last four digits of your account number is visible to our staff. Your credit card on file is considered protected health information under HIPAA, and therefore far more secure than most retail establishments as it relates to identity theft.
I have a Health Savings Account (HSA) or a Flex Spending Account (FSA), can I leave that on file?
- Yes, you can keep your HSA or FSA on file, however, we may require an additional card to be kept on file should the funds in your account become insufficient.
Who do I call if I have any questions or concerns?
- We do all our billing in our office. Our billing specialist is in the office Monday through Thursday from 8AM to 5:30PM. Please do not hesitate to call us!